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Frequently Asked Questions

What is your order processing time?

Our order processing time is about 7-10 business days. However, we are always happy to accommodate any rushed in-house dates and kindly ask a cancel date is noted on the PO and a few days to process. During holiday and peak season please note the processing time may increase and to calculate additional days.

How will I know once my order has shipped and tracking?

Once your order has shipped out, our system will send an e-mail with a copy of the final invoice for reference. You could view the invoice through the ‘See Details’ button and tracking information will be noted.

Backorders & Expected Back in Stock?

We try our best to maintain all styles in stock, however, we will note any backordered or cancelled items in the invoice notes for the order shipped.. Once we receive replenishment, we will ship out the backorder as soon as possible with free freight. Please note backorders can take up to 4 weeks.

Cancel my backorder?

How do I update my order?

I received a damaged item?

You can send an e-mail to sales@mykitsch.com with your order number. Please note our team processes orders as quickly as possible so to reach out right away.

Where can I get product images for my order?

What if I received the wrong product or was short shipped?

Are your products all natural?

What is the shelf life of your products?

Our products are all 100% natural and are made with fresh ingredients. This does mean that their shelf life may be somewhat lower than traditional beauty products but that's the trade off! The shelf life of our products do range from 1 month to 5 years.

Do you test on animals?

Absolutely not. We take pride in ensuring that no products are ever tested on animals. We only select ingredients from companies who do not test on animals and when we are in the process of developing new products, we only test them out with human volunteers.

Is your packaging recyclable?

You bet! While we aim to eliminate packaging from all of our products, there are still some products that require some help staying put. All packaging is 100% recyclable though, and can be brought back to our physical locations for a fun treat!