Thank you for your feedback on these pins. We're glad to hear you find them cute, but we're sorry they haven't been easy to remove and have been pulling on your hair. We aim for both style and comfort in our products, and your experience gives us valuable insight into how we can improve.
To ease removal and minimize pulling, we suggest gently wiggling the pin as you pull it out, rather than pulling it straight from the hair. This can help reduce tension and prevent hair from getting caught.
If you're still not satisfied with your experience, we welcome you to explore an exchange or refund via our return portal: Kitsch Return Portal. Your satisfaction is very important to us, and we're here to assist you with any further concerns or questions you may have.