Review Moderation Policy

Customer Service Alert  – This observation will result in content NOT being published.

  • If content contains an actionable request about an order and the customer included contact information in their review, the Customer Service Alert observation will be applied.

Shipping Product reviews are to be related to the features and feedback regarding the product which is separate from shipping issues and will result in content NOT being published.

  • The entire comment is related to a delayed or undelivered order, which was shipped on time, the Shipping Observation will be applied.

Profane  –  This observation will result in content NOT being published.

  • If content contains offensive, profane, illicit or otherwise inappropriate comments, the Profane observation will be applied.

PII (Personally Identifiable Information) – This observation will result in content NOT being published.

  • If content contains personally identifiable information (including in the headline/nickname/location fields), the PII observation will be applied.

URL  –  This observation will result in content NOT being published.

  • If content contains websites, hyperlinks, URLs, etc. that do NOT belong to the listed retailer’s site, the URL observation will be applied.

Irrelevant  –  This observation will result in content NOT being published.

  • If the reviewer does not state or discuss the product, the Irrelevant observation will be applied.
  • If the reviewer has yet to make a purchase or the reviewer has no experience with the specific product or retailer the Irrelevant observation will be applied.

Foreign Language  –  This observation will result in content NOT being published.

  • If a review’s language does not match the “expected language” for the locale, the Foreign Language observation will be applied.

Underage  –  This observation will result in content NOT being published.

  • If a reviewer states or implies that they are under the age of 13, the Underage observation will be applied.

Duplicate  –  This observation will result in content NOT being published.

  • If the content already exists as a review, the Duplicate observation will be applied.

Copyright  –  This observation will result in content NOT being published.

  • If it appears that a review has been copy/pasted from another source online, the Copyright observation will be applied.

Test – This observation will result in content NOT being published.

  • If a review appears to have been submitted as a test, the Test observation will be applied.

Client Escalated  –  This observation will result in content NOT being published and the application of this observation will result in the review populating into the Client Escalated channel where it will remain unpublished until it is moderated by the client.

  • If review contains a term on the client's Escalated Words List the Client Escalated observation will automatically be applied to the review.
  • If Kitsch is unable to collect device data, which is used to detect fraudulent reviews, the Client Escalated observation will be automatically applied to the review.